Patient-doctor concordance of perceived mental health service needs in Chinese hospitalized patients: a cross-sectional study
Original Article

Patient-doctor concordance of perceived mental health service needs in Chinese hospitalized patients: a cross-sectional study

Jian-Ying Yu, Zai-Quan Dong, Yang Liu, Zi-Han Liu, Liang Chen, Jian Wang, Ming-Jin Huang, Li-Ling Mo, Shan-Xia Luo, Yu Wang, Wan-Jun Guo, Ning He, Ran Chen, Lan Zhang

Mental Health Center of West China Hospital, Sichuan University, Chengdu 610041, China

Contributions: (I) Conception and design: L Zhang; (II) Administrative support: WJ Guo; (III) Provision of study materials or patients: SX Luo, LL Mo, N He, R Chen; (IV) Collection and assembly of data: JY Yu, Y Liu, ZH Liu, L Chen, J Wang, MJ Huang, Y Wang; (V) Data analysis and interpretation: JY Yu, ZQ Dong; (VI) Manuscript writing: All authors; (VII) Final approval of manuscript: All authors.

Correspondence to: Lan Zhang. Mental Health Center of West China Hospital, Sichuan University, No. 37, Guoxue Alley, Wuhou District, Chengdu 610041, China. Email:

Background: To assess the subjective concordance on mental health service needs in hospitalized patients between patients and doctors in China.

Methods: A cross-sectional study was performed in one day. All hospitalized inpatients from selected departments of West China Hospital were recruited as potential participants. A questionnaire set including demographic variables and the Patient Health Questionnaire-9 (PHQ-9) and Generalized Anxiety Disorder 7-item scale (GAD-7) questionnaires were completed by the included patients. They and their doctors in-charge were asked if they perceived that the patients needed mental health services.

Results: The overall response rate in patients was 84.25% and the final sample consisted of 1,273 patients. Among those, 605 patients (47.53%) themselves believed that they needed mental health services, whereas only 345 patients (27.10%) were deemed to be in need of mental health services only by their doctors. Kappa statistics showed that the concordance rate between patients and doctors was low in the total patient group (kappa =0.055) and in the group of patients with significant depression or anxiety (kappa =0.080). A logistic regression analysis showed that the ward where the patients were treated was related to a consistent recognition of mental health needs (OR =1.667).

Conclusions: The concordance between Chinese inpatient perception and doctor evaluation of mental health service needs for these patients was low. Therefore, it seems necessary to develop effective strategies to improve the detection rate, such as the use of screening-instruments and the training of health professionals in the detection of psycho-social distress.

Keywords: Chinese hospital; patient-doctor perceived concordance; depression; anxiety; mental health service needs

Submitted Jul 16, 2019. Accepted for publication Aug 07, 2019.

doi: 10.21037/apm.2019.08.06


The prevalence of emotional disorders is high among people who seek help from general medical services. In most international studies, the prevalence of depression and anxiety ranges from 3.6% to 13.1% (1-3). Co-morbid emotional problems such as depression and anxiety are associated with a decreased quality of life, impaired self-management behaviors, and a diminished perception of disease control in medical patients (4).

Unfortunately, most of the patients with emotional problems are not properly treated. For example, an investigation of the Epidemiology of Mental Disorders (ESEMeD) of 21,400 adults from six European countries indicated that the lifetime prevalence of major depression was 13.4%, but only 4.6% of the depressive patients accepted antidepressants treatment (5).

In our opinion, there are two reasons why detection and treatment rates for emotional problems are so low: the medical staff and the patients themselves. When paying attention to the doctors’ role in detecting a mental disorder and providing treatment for patients with clinically significant depression, studies found that only half of the patients with clinically significant depression were recognized by their physicians in charge (6,7). Additionally, the physicians’ assessment of the needs of their patients regarding mental health services is not always correct (8). In 2009, Mitchell et al. reviewed 41 studies about the recognition of depression with a total of 50,371 patients and found that the correct recognition rate was 47.3% and out of these, only 33.6% were recorded in patient files. In addition, within the complete group of all the patients diagnosed with depression, the misdiagnosis rate was nearly 20% (9).

Doctors play an important role in identifying and preventing mental distress by providing adequate information and basic emotional support to patients. However, only the minority of patients with mental problems receive timely and proper treatment even when they are correctly recognized. Hansen et al. found that about 50% of internal medical inpatients with a co-morbid psychiatric disease were correctly evaluated by medical doctors and nurses, and that only about 20% of them obtained mental health treatment (10).

Pasacreta and Massie reported that, even in the patients who perceived their symptoms as requiring a psychiatric consultation, only 13% actually received psychiatric help (11). Maguire et al. found that only 15% to 50% of patients with cancer requiring a psychiatric intervention actually obtained mental health services such as supportive consultations (12,13). In 2009, data from a large scale epidemiology survey in China led by Phillips et al. suggested that among individuals with a diagnosable mental illness, only 5% had ever seen a mental health professional (14).

The other important reason why inpatients do not receive mental health care may be the absence of perceived needs for psychological care by the patients themselves. Patient expectations of their need for psychological care have been extensively studied. Seekles reported that, in 762 primary care patients who had been diagnosed with depression or/and anxiety disorders, only 55.3% believed that they needed mental health care (15). Prins reported that 87.1% of the 622 primary care patients with a current (within the past 6 months) diagnosis of depression and/or anxiety disorder expressed their need for any type of psychological services, such as practical support, skill training, consultation/psychotherapy (16). In 2001, Wisely asked burn-injured patients what additional help they wanted. Patients were given a list of options, including support groups, individual mental treatment or consultation, written information, and other desired options. One or more options could be selected. Of these patients, 38.6% reported that they would like to have received some written information about the emotional difficulties which could be expected after a burn injury. A further 36.4% felt that they would benefit from individual psychological interventions (17). Hodgkinson et al. (18) found a high percentage (86%) of reported unmet needs in breast cancer survivors and a significantly higher percentage in those patients with high levels of anxiety or depression. Given the widespread range and high proportion of patients who have unmet needs, it is important and necessary to pay more attention to this problem and solve it.

Moreover, we believe that a high concordance in the assessment of psychological needs rated by patients and medical staff is another important precondition for an adequate treatment of patients with depression or anxiety. However, it has been shown that doctor and patient attitudes relating to mental health services are not always consistent (19,20). Richards et al. reported that 37% and 12% of patients with psoriasis were identified as probable clinical cases for anxiety disorder and depression respectively. Dermatologists identified only 39% of the patients with significant psychological difficulties during the consultation. The level of concordance between patients’ ratings and dermatologists’ ratings regarding the presence of anxiety or depression was low (kappa values of 0.24 and 0.26 respectively) (21).

The concordance between patients and doctors on perceived needs for mental health services has not been broadly studied before. Therefore, our study aimed to assess the concordance of perceived psychological needs between patients and doctors in China and to identify the social demographic factors of both patients and doctors that may influence the concordance. Here, we also summarize and recommend some methods for medical staff to ensure that patients receive appropriate treatment for their mental problems.


Research design and sampling

This cross-sectional survey was approved by the Ethics Committee of West China Hospital of Sichuan University and was conducted from October to November, 2013. Participants in this study were inpatients recruited from 10 voluntary departments (Oncology, Internal Cardiology, Respiratory Medicine, Rehabilitation, Geriatrics and Gerontology, General Practice, Pain Management, Rheumatology, Hepatic Surgery, and Thyroid and Breast Surgery) of West China Hospital, a major tertiary general hospital in Chengdu, China. All hospitalized patients of the listed departments were selected as potential participants. The following inclusion criteria were applied: (I) all inpatients from the selected departments with (II) junior middle school education and above who (III) had been given informed consent to participate in the study. Patients who met all these criteria were included in our research. The exclusion criteria were as follows: (I) patients who were discharged from the hospital on the day of the survey; and (II) patients who were unable to finish the self-report questionnaire on their own due to a serious physical condition or very poor mental health status.

Instruments and measures

Demographic questionnaire

We designed and gave participants a demographic questionnaire of demographic information including patients’ gender, marital status, ethnic origin, smoking status, alcohol drinking habits, educational background, and annual household income. In addition, we asked doctors for their gender, years of working experience, and educational background.

Patient Health Questionnaire-9 (PHQ-9)

PHQ-9 is a 9-item questionnaire focusing on depression. The PHQ-9 total score ranges from 0 to 27 and a score ≥10 was used as the cutoff point for clinically significant depression in the present study (22). The PHQ-9 is a reliable and valid scale used to evaluate depressive symptoms both in the general population and in clinical samples (23). Previous studies have shown that the PHQ-9 has good reliability and validity to screen depression in Chinese outpatients in general hospitals (24). In addition, a cutoff value of 10 has been shown to be optimal (24).

Generalized Anxiety Disorder 7-item scale (GAD-7)

The GAD-7 was used to evaluate symptoms of anxiety, which has been shown to have a satisfying sensitivity and specificity as a screening instrument for panic, social anxiety, post-traumatic stress disorder, and generalized anxiety disorder (25). GAD-7 scores range from 0 to 21, and a score ≥10 also represents clinically significant anxiety in the present study (26). The Chinese GAD-7 with the cutoff value of 10 has been validated in general medical outpatients to detect GAD (27).

Investigation of patients’ mental health service needs

Patients were asked to answer one query: “Do you think that you require any professional mental health services? Yes/No” This way of investigating patients’ mental health service needs is simple and time-saving and was therefore used to minimize the false-negative responses and the non-response rate.

Doctors’ evaluation of patients’ mental health service needs

All doctors in this survey were in charge of the individual patients and knew the patient's condition well. In most cases, one doctor was in charge of 3 to 4 patients. The question “Do you think that the patient requires any mental health services?” with a dichotomous answering format of “yes” or “no” was given to the doctors.

Interviewing and data collection

The investigation panel was composed of 22 nurses from the 10 departments listed above. Due to the familiarity and good relations between the nurses and the patients, the false-negative responses and the non-response rates were thought to be minimized. The investigation panel participated in a 2-day training program focusing on the questionnaires and practicing conducting the interviews. Before the study began, a pilot investigation was carried out in the departments of Thyroid and Breast Surgery, Oncology, and Pain Management. The pilot research showed that the questionnaire was feasible and understandable to the hospitalized patients. The response rate was high in the pilot study. In the final sample, all the questionnaires were completed by the included patients themselves and their responsible doctors under the supervision of the nurses. These nurses explained the research questions and the proper use of the questionnaire. Informed consent was obtained at the beginning of every interview. After the patient had completed the questionnaire, the interviewer checked the questionnaires for completeness to minimize the number of missing items.


Written informed consent was obtained from all participants before every interview. The study was approved by the Ethics Committee of West China Hospital of Sichuan University.

Data analysis

Descriptive statistics were used to describe the sociodemographic variables of the sample. Chi-square tests were used to analyze the differences in the mental health needs between the patients with significant emotional problems and the patients without significant emotional problems. The concordance rate between the patients’ needs and doctors’ evaluation was measured using kappa statistics. A logistic regression was conducted to find the potential influencing factors of the concordance rate. SPSS 19.0 was used for data analysis and the statistical significance was set at P<0.05 based on two-tailed tests.



From the 1,662 hospitalized patients which could be approached at the 10 departments that day, 151 patients were excluded based on the exclusion criteria. Among the included 1,511 hospitalized patients, 149 patients refused to participate in the study with “lack of time” and “not interested” as the most common reasons; 89 participants were excluded because their doctors did not respond. The overall response rate was 84.25% and the final sample consisted of 1,273 participants. The sociodemographic characteristics of the study group are reported in Table 1. The mean (SD) age was 53.1±16.3 years; 58.37% of the sample were men (n=743).

Table 1
Table 1 Logistic regression analysis of the patients’ sociodemographic factors influencing the concordance
Full table

In this study, 375 doctors were included. The mean (SD) age was 31.85±6.78 years (Table 2).

Table 2
Table 2 Logistic regression analysis of the doctors’ sociodemographic factors influencing the concordance
Full table

The patients’ mental health service needs evaluated by patients and their doctors

We divided the patients into two groups: those with scores from the PHQ-9 or GAD-7 above or equal to 10 were placed in the significant depression or anxiety group, while those with scores from the PHQ-9 and GAD-7 below 10 were placed in the without significant depression or anxiety group.

In total, 605 of the 1,273 (47.53%) patients believed that they needed mental health help: the proportion of patients who actually reported having significant depression or anxiety according to PHQ-9 and GAD-7 was 59.56% (268 out of 450) and 40.95% (337 out 823), respectively (Table 3).

Table 3
Table 3 Patients’ and doctors’ perceptions of patients’ mental needs in patients with or without significant emotional problems
Full table

According to the results from the doctors, only 345 out of the 1,273 (27.10%) patients were in need of mental health services: the rate in patients with or without significant depression or anxiety scores was 32.22% (145 out of 450) and 24.30% (200 out of 823), respectively (Table 3).

The doctors’ recognized present mental distress in 60.33% (768 out of 1,273) of the cases (Table 3).

The patient-doctor concordance on the perceived mental needs of patients

Kappa statistics were used to analyze the patient-doctor concordance rate on perceived psychological needs of patients. The analysis result showed that the concordance rate between patients and doctors regarding mental needs can be considered as low in either the total patients (kappa =0.055) or the patients who had significant emotional problems according to PHQ-9 and GAD-7 (kappa =0.080) (Table 4).

Table 4
Table 4 Patient-doctor concordance regarding mental needs
Full table

Logistic regression analysis

To determine the predictors of patient-doctor concordance on mental needs, we included the years of working experience, gender, and education status of doctors, and the gender, age, educational status, marital status, annual domestic income, and wards of patients in a logistic regression analysis. We defined successful recognition as 1 (including patients with or without obvious emotional problems) versus a misrecognition as 0. The wards of patients was related to the consistent recognition rate (OR =1.667) (Tables 1 and 2).


The ability to recognize emotional problems is believed to be one of the most important influencing factors for the proper treatment of patients with depression or anxiety. Unfortunately, patients’ and doctors’ ability to recognize distress is poor.

In this study, only 59.56% of patients with significant depression or anxiety indicated their need for psychological help. The result was similar to the results of a study from Seekles [2012] who found that just over half of patients had needs for mental health services (55.3%) (15). Prins et al. conducted a systematic review including 71 studies and found that only 49% to 84% of the patients with depression or anxiety perceived the need for treatment (28).

It is noteworthy that even in patients without significant depression or anxiety scores, 40.95% of them expressed their needs for mental health services, although the rate was markedly lower than that of the patients with actual significant depression or anxiety scores.

Moreover, more than 40% of patients with significant emotional problems thought that they did not need mental health services. There are several reasons why patients might not express their needs for mental health services. For example, patients may experience stigma when showing help-seeking behavior (29). This phenomenon may be especially common in China because some Chinese people believe that suffering from a mental disease is a taboo topic which is accompanied by guilt and shame.

In addition, personality traits were also reported as one influencing factor of the perceived needs for care. Patients with higher levels of neuroticism or higher levels of openness for new experiences are more likely to perceive that consultation is needed (15).

Seeking help for mood and/or anxiety disorders is also related to patient’s coping styles. An investigation on the role of personality traits in the strategies for coping with depressed mood indicated that people with a high score on neuroticism used more coping strategies (including seeking professional help) (30).

A systematic review (28) of the health beliefs and perceived needs of anxiety and depression patients demonstrated that younger age, being female, the presence of an affective disorder, and the comorbidity of anxiety and depressive disorders are positively associated with perceiving needs for the treatment of anxiety and depressive disorders. In addition, being divorced or widowed, having insurance coverage and having a positive attitude towards mental health care were also found to be associated with perceived needs for professional help. The youngest and oldest age groups, along with underage group patients, seemed to have the lower perceived needs for care.

We investigated the doctors’ ability to identify inpatients’ needs for mental health services. The doctors’ sensitivity in evaluating the psychological needs of patients with significant depression or anxiety was relatively low (32.22%). Similar results have been widely reported. Mitchell et al. reviewed 41 studies regarding the recognition of depression and found that the correct recognition rate of depression was 47.3% and that the misdiagnosis rate was nearly 20% in primary care physicians (9).

The doctors’ evaluation of patients’ emotional problems is important for subsequent treatment and is closely related to symptomatic improvement (31). Therefore, it is very important to explore the influencing factors on the recognition rate. After reviewing the literature, we identified some possible reasons why patients’ emotional needs are frequently overlooked by doctors. Medical staff have a noticeable tendency of underestimating the level of depressive symptoms in patients. Chew-Graham et al. found that primary care physicians stated that they were reluctant to diagnose depression in patients as they felt that the depressive symptoms were a normal reaction to environmental stressors and physical illness (32).

Discussion of the patients’ emotional problems requires time, good communication skills and sufficient knowledge about emotional problems in patients. Most of the doctors did not have the skills or expertise to deal with these problems (33).

Moreover, medical staff may refer patients for psychiatric evaluation only when the problems become acute. McDonald et al. reported that when patients had obvious symptoms, such as crying and a depressed mood, the detection of psychological needs by staff was higher (34).

The concordance between doctors’ and patients’ perception of psychological needs was low (kappa =0.055). The concordance between patients and doctors on perceived needs for psychological services has not been broadly studied before. Therefore, it is difficult to compare our results with previous research. Richards conducted a study on patients with psoriasis and found that the level of concordance between patients’ and dermatologists’ rating for the presence of anxiety or depression was also low (kappa values of 0.24 and 0.26) (21).

Logistic regression was used to find potential influencing factors of the concordance rate. However, only the wards in which the patients were treated at the time of the investigation could be identified as a reason for the discordance and this result might be not persuasive because of the low ratio (6.21%) of surgical patients. In the next study, the ward of the patient should be reasonably included and the number of surgical patients might be increased.

Possible reasons for the low concordance between the doctors’ and the patients’ perceptions are discussed below.

  • Patients’ denial behavior. Patients’ denial behavior will influence whether or not patients are referred to receive mental support and hamper the identification of emotional problems by doctors.
  • Time restrictions: Chinese hospitals are characterized by high out-patient turnover and heavy workloads which may hinder the identification of severe distress or patients who are poorly supported.
  • Physicians’ interviewing techniques are characterized by directive and closed questions, premature advice, and the avoidance of mental issues. Such techniques could be the reason for doctors’ poor recognition of patient distress. It has been reported that doctors tended to avoid asking their patients about their feelings and the way they coped with illness because they were afraid of provoking strong emotional reactions in their patients (35).
  • Communicational barriers between physicians of middle-class origin and lower-class patients have been found in several studies investigating information provision to patient (36).

We have to acknowledge some methodological shortcomings of this study. Firstly, we assessed patients’ subjective needs for mental health service with only one question and this might not be accurate enough. The assessment of mental health service needs lacks a third-party gold standard. Both patients and doctors have biased perceptions, and need an objective standard as a reference. Secondly, the sampling of this research only selected participants from one hospital for convenience, which may not reliably represent a sample of Chinese hospital staff or inpatients. Thirdly, including too many doctors in this study might have been problematic, and some of the doctors who were not concerned with patients’ mental health did not respond. In addition, many other factors, like ethnicity, which could influence the concordance, were not included in this study.


In this paper, we explored the concordance between Chinese patients’ perception of their own mental needs and the corresponding evaluation by doctors in charge of these inpatients. This concordance is believed to be an important factor to guarantee timely and adequate treatment. However, the concordance in this study was very low (kappa =0.055), even in patients with depression and anxiety, which is a severe problem on inpatients’ mental health. Therefore, in the future, we hope to shed some light on this topic by studying potential effective strategies to prompt this process, such as the raising of doctors’ awareness, the use of screening-instruments, and the training of health professionals.




Conflicts of Interest: The authors have no conflicts of interest to declare.

Ethical Statement: The authors are accountable for all aspects of the work in ensuring that questions related to the accuracy or integrity of any part of the work are appropriately investigated and resolved. The study was approved by the Ethics Committee of West China Hospital of Sichuan University (No. 2016269). The participants including patients and doctors gave their written consents to publish this study.


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Cite this article as: Yu JY, Dong ZQ, Liu Y, Liu ZH, Chen L, Wang J, Huang MJ, Mo LL, Luo SX, Wang Y, Guo WJ, He N, Chen R, Zhang L. Patient-doctor concordance of perceived mental health service needs in Chinese hospitalized patients: a cross-sectional study. Ann Palliat Med 2019;8(4):442-450. doi: 10.21037/apm.2019.08.06